Privacy Policy

Last updated: December 2025

At SYNO Health, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our services.

Information We Collect

Personal information you provide when creating an account (name, email address)
Health data you choose to log (blood pressure readings, symptoms, mood, diet, sleep patterns)
Device information and usage analytics to improve our service
Communication records when you contact our support team

How We Use Your Information

To provide personalised health insights and recommendations
To generate trend summaries for your healthcare providers (with your consent)
To improve our AI models and service quality
To communicate important updates about your account or our service

Data Sharing & Disclosure

We never sell your personal health data to third parties
Health data is only shared with clinicians you explicitly authorise
We may share anonymised, aggregated data for research purposes
We comply with legal requirements when obligated to disclose information

Data Security

All data is encrypted in transit and at rest using industry-standard protocols
We implement strict access controls and regular security audits
Our infrastructure is hosted on secure, compliant cloud providers
We maintain comprehensive incident response procedures

Your Rights

Access and download your personal data at any time
Request correction of inaccurate information
Delete your account and associated data
Opt out of non-essential data processing
Withdraw consent for data sharing with clinicians

Data Retention

Active account data is retained while your account remains active
Deleted account data is removed within 30 days
Some anonymised data may be retained for analytical purposes
Legal and compliance records are retained as required by law

Questions About Privacy?

If you have any questions about this privacy policy or how we handle your data, please contact us at:

privacy@syno.health